BIO-OIL PRIVACY POLICY


Last Updated: February 2017
Bio-Oil is committed to protecting your privacy and ensuring that your personal information is protected. This Privacy Policy explains the types of personal information we collect and how we use, disclose and protect that information.


WHAT DOES THIS PRIVACY POLICY APPLY TO?

This Privacy Policy applies to personal information collected by the Bio-Oil Group of companies in connection with the services they offer. Find out more about the Bio-Oil Group at https://www.bio-oil.com/. This includes information collected offline through our Careline and consumer call centres, direct marketing campaigns, sweepstakes and competitions, and online through our websites, branded pages on third party platforms and applications accessed or used through such websites or third party platforms which are operated by or on behalf of the Bio-Oil Group (“Bio-Oil Sites”). This Privacy Policy is hereby incorporated into and forms part of the terms and conditions of use of the applicable Bio-Oil Site. For information about the Bio-Oil Group company responsible for protecting your personal information, see your privacy rights and who to contact below.


This Privacy Policy does not apply to:

These Third Party Sites may have their own privacy policies and terms and conditions. We encourage you to read them before using those Third Party Sites.


YOUR CONSENT

Bio-Oil will not collect, use or disclose your personal information without your consent. In most cases, we will ask for your consent explicitly, but in some cases, we may infer consent from your actions and behaviour. By using a Bio-Oil Site, you are consenting to the relevant Bio-Oil Group company collecting, using and disclosing your personal information in accordance with this Privacy Policy.

We may ask you to provide additional consent if we need to use your personal information for purposes not covered by this Privacy Policy. You are not obliged to provide such consent, but if you decide not to then your participation in certain activities may be restricted. If you provide additional consent, the terms of that consent shall prevail in the event of any conflict with the terms of this Privacy Policy.


If you do not agree to the collection, use and disclosure of your personal information in this way, please do not use the Bio-Oil Sites or otherwise provide Bio-Oil with personal information.


CHILDREN

The majority of Bio-Oil Sites are designed and intended for use by adults. Where a Bio-Oil Site is intended for use by a younger audience, we will obtain consent from a parent or guardian before we collect personal information where we feel it is appropriate to do so or where it is required by applicable data protection laws and regulations (the age at which consent is necessary varies from country to country). If you are a child over the age where parental consent is required in your country, you should review the terms of this Privacy Policy with your parent or guardian to make sure you understand and accept them.

If we discover that we have collected information without consent from a parent or guardian where such consent should have been obtained, we will delete that information as soon as possible. Access to certain parts of the Bio-Oil Sites and/or eligibility to receive prizes, samples or other rewards may be limited to users over a certain age. We may use your personal information to carry out age verification checks and enforce any such age restrictions.


WHAT INFORMATION DO WE COLLECT?

In this Privacy Policy, your "personal information" means information or pieces of information that could allow you to be identified. This typically includes information such as your name, address, screen name, profile picture, email address, and telephone number, but can also include other information such as IP address, shopping habits, preferences and information about your lifestyle or preferences such as your hobbies and interests. We may collect personal information about you from different sources, including:


HOW DO WE USE YOUR PERSONAL INFORMATION?

We may use your personal information:

Where we collect personal information for a specific purpose, we will not keep it for longer than is necessary to fulfil that purpose, unless we have to keep it for legitimate business or legal reasons. In order to protect information from accidental or malicious destruction, when we delete information from our services we may not immediately delete residual copies from our servers or remove information from our backup systems.


MOBILE MESSAGE SERVICES

We may make available a service through which you can receive text or other types of messages from Bio-Oil (such as short message service, or SMS, enhanced message service, or EMS, and multimedia message service, or MMS) on your wireless or mobile device (“Mobile Message Service”). If you subscribe to one of our Mobile Message Services, you agree to receive such messages from Bio-Oil at the address or mobile number you provide for that purpose (unless and until you have elected to opt out of receiving such messages by following the instructions in the Your privacy rights and who to contact section below).

You understand that your wireless carrier’s standard rates apply to these messages, and that you may change your mind at any time by following the instructions in the your privacy rights and who to contact section below. If fees are charged to your wireless account invoice, you agree that we may collect from you and provide your carrier with your applicable payment information in connection therewith. You represent that you are the owner or authorized user of the wireless device you use to sign up for the Mobile Message Service, and that you are authorized to approve the applicable charges. In addition to meeting certain age restrictions and any other terms and conditions associated with each Mobile Message Service, you may be required to register personal information such as your name, text message, wireless address or mobile phone number. We may also obtain the date, time and content of your messages in the course of your use of the Mobile Message Service. We will use the information we obtain in connection with our Mobile Message Service in accordance with this Privacy Policy. Please note, however, that your wireless carrier and other service providers may also collect data about your wireless device usage, and their practices are governed by their own policies.


You acknowledge and agree that the Mobile Message Service is provided via wireless systems which use radios (and other means) to transmit communications over complex networks. We do not guarantee that your use of the Mobile Message Service will be private or secure, and we are not liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the Mobile Message Service. We may also access the content of your wireless and/or mobile phone account with your carrier for the purpose of identifying and resolving technical problems and/or service-related complaints.


WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

As a general rule, we do not share your personal information with anyone outside of the Bio-Oil Group. However, we may share your personal information with trusted third parties.

We may share your personal information with:

We may also share your personal information with companies, organisations or individuals outside of the Bio-Oil Group if we believe that disclosure of the information is necessary for legal reasons.

We may share your personal information to:

If we do share your personal information with a third party, we shall use our best efforts to ensure that they keep your information secure, take all reasonable steps to protect it from misuse and only use it in a manner consistent with this Privacy Policy and applicable data protection laws and regulations.

Bio-Oil does not sell personal information, except to an entity to which we divest all or a portion of our business (for example, in connection with our sale of a brand), or otherwise in connection with a merger, consolidation, change in control, reorganization or liquidation of all or a portion of our business.


TRANSFERRING YOUR PERSONAL INFORMATION

We may transfer your personal information to servers located outside the country in which you live or to affiliates or other trusted third parties based in other countries so that they may process personal information on our behalf. By using a Bio-Oil Site or otherwise providing Bio-Oil with personal information, you agree to us doing so in accordance with the terms of this Privacy Policy and applicable data protection laws and regulations.

You should be aware that many countries do not afford the same legal protection to personal information as you might enjoy in your country of origin. While your personal information is in another country, it may be accessed by the courts, law enforcement and national security authorities in that country in accordance with its laws. Subject to such lawful access requests, we promise that anyone processing your personal information outside your country of origin is required to implement measures to protect it and is only entitled to process it in accordance with Bio-Oil’s instructions.


SAFEGUARDING YOUR PERSONAL INFORMATION

We take all reasonable precautions to keep your personal information secure and require any third parties that handle or process your personal information for us to do the same. Access to your personal information is restricted to prevent unauthorised access, modification or misuse and is only permitted among our employees and agents on a need-to-know basis.


YOUR PRIVACY RIGHTS & WHO TO CONTACT

If you have any questions, comments or concerns about how we handle your personal information, then you may contact us by clicking the Contact Us link on the Bio-Oil Site that directed you to this Privacy Policy. Alternatively, please go to https://www.bio-oil.com/, select the appropriate country and click on the Contact Us link. Your request will be directed to the appropriate Bio-Oil group company.

You have the right to tell us if you:

To assist us in dealing with your request, please provide your full name and details.


CHANGES TO OUR PRIVACY POLICY

We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy on the Bio-Oil Sites. We will give you reasonable notice of any material change. We encourage you to visit frequently to stay informed about how we use your personal information.


OTHER BIO-OIL PRIVACY POLICIES

In addition to this Privacy Policy, there may be specific campaigns or promotions which will be governed by additional privacy terms or policies. We encourage you to read these additional terms or policies before participating in any such campaigns or promotions as you will be required to comply with them if you participate. Any additional privacy terms or policies will be made prominently available to you.